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Staff Contacts

Shawn R. Crater

Water Systems Supervisor

(607) 562-8443 ext. 228

Pam Kowulich

Principal Account Clerk

(607) 562-8443 ext. 227

Joshua Stermer

Water Operator in Charge

(607) 562-8443 ext. 227

James Brarens

Opertaor In Training

(607) 562-8443 ext. 227

Office Hours:

Monday - Friday: 8:00 am to 4:00 pm


(607) 562-7063




476 Maple Street

Big Flats, NY 14814

United States

See map: Google Maps

Frequently asked questions

1. No Open Apices

2. Straight Canals or Minimal Curvature

3. No or Minimal Canal Calcification


The Big Flats Water Department maintains the Town’s water supply and the distribution system. The primary responsibilities of the Water Department are:

  • Insure quality and quantity of water meets the needs of the public

  • Compliance with all required State & Federal Drinking Water regulations

  • Maintenance and upkeep of the Town’s water lines, pumps & tanks

  • Repair, replace and install water meters, touchpads, curb boxes

  • Tap mains for new services

  • Inspect new service connections

  • Mark out water lines to allow safe digging (DigSafelyNY)**

  • Read Meters

  • Bill customers on a monthly or quarterly basis

  • Customer service for our water customers

  • Point of contact for real estate agents, contractors, engineers etc.

**If you are going to dig on your property please call 1-800-962-7962 or 811 to have utilities marked out. For more information click here.

Helpful Links



Town of Big Flats, NY

476 Maple Street

Big Flats, NY 14814
(607) 562–8443 TDD-711

This Institution is an Equal Opportunity Provider and Employer
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