Staff Contacts
Shawn R. Crater
Water Systems Supervisor
(607) 562-8443 ext. 228
Pam Kowulich
Principal Account Clerk
(607) 562-8443 ext. 227
Joshua Stermer
Water Operator in Charge
(607) 562-8443 ext. 227
James Brarens
Opertaor In Training
(607) 562-8443 ext. 227
Office Hours:
Monday - Friday: 8:00 am to 4:00 pm
Fax:
(607) 562-7063
Email:
Address:
476 Maple Street
Big Flats, NY 14814
United States
See map: Google Maps
Frequently asked questions
What is the responsibility of the homeowner in getting the water from the main to the house?
The homeowner is responsible for the repair of any service leaks between the curb box in front of the house and the meter (see next Q&A). The Town will repair any leaks between the curb box and the water main and any leak in the water main itself.
I need to get my shut-off valve replaced. What is the standard procedure?
How can I prevent my water service or pipes from freezing during winter months?
What is the average consumption of water per household?
Why does my water have a chlorine taste?
Do I have fluoride in my water?
Is our water hard and is the hardness harmful?
WATER DEPARTMENT
The Big Flats Water Department maintains the Town’s water supply and the distribution system. The primary responsibilities of the Water Department are:
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Insure quality and quantity of water meets the needs of the public
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Compliance with all required State & Federal Drinking Water regulations
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Maintenance and upkeep of the Town’s water lines, pumps & tanks
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Repair, replace and install water meters, touchpads, curb boxes
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Tap mains for new services
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Inspect new service connections
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Mark out water lines to allow safe digging (DigSafelyNY)**
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Read Meters
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Bill customers on a monthly or quarterly basis
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Customer service for our water customers
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Point of contact for real estate agents, contractors, engineers etc.
**If you are going to dig on your property please call 1-800-962-7962 or 811 to have utilities marked out. For more information click here.