Water Department

The Big Flats Water Department maintains the Town’s water supply and the distribution system. The primary responsibilities of the Water Department are:

  • Insure quality and quantity of water meets the needs of the public
  • Compliance with all required State & Federal Drinking Water regulations
  • Maintenance and upkeep of the Town’s water lines, pumps & tanks
  • Repair, replace and install water meters, touchpads, curb boxes
  • Tap mains for new services
  • Inspect new service connections
  • Mark out water lines to allow safe digging (DigSafelyNY)**
  • Read Meters
  • Bill customers on a monthly or quarterly basis
  • Customer service for our water customers
  • Point of contact for real estate agents, contractors, engineers etc.

**If you are going to dig on your property please call 1-800-962-7962 or 811 to have utilities marked out. For more information click here.

Staff Contacts

Name Title Phone
Shawn R. Crater Water Systems Supervisor (607) 562-8443 ext. 228
Pam Kowulich Principal Account Clerk (607) 562-8443 ext. 227
Joshua Stermer Water Operator in Charge (607) 562-8443 ext. 227
Randy J. Bartlett Water Systems Operator (607) 562-8443 ext. 227